Terms & Conditions

 

Appointments: Please arrive on time for your appointment. To offer everyone a safe Covid secure visit, please ensure you wear a mask to your appointment, your therapist will greet you outside the salon at your appointment time. New clients will be required to complete a full consultation form, this will be sent to you to complete prior to your appointment. Late arrival may result in shortened treatment time. Treatments will be charged at full price. 

Cancellations: To cancel or change an appointment, a minimum of 24 hours’ notice and 72 hours for Packages is required; otherwise, a 50% charge may be implemented.

Appointments missed will be charged at full price.

Children: To respect the relaxing environment we wish to create; we request that children and babies are not brought into the salon.

Courses: All courses must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

Booking Fee: We reserve the right to request a booking fee in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.

Gift Vouchers: Available for treatments and products, are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 12 months from date of purchase. Our expert team will be delighted to assist you if you need advice.

Mobile Phones, Smart Phones and Tablets: We ask that all electronics devices are turned off/silent for the relaxation of all clients.

Prices: Our prices are subject to change without notice.