Terms & Conditions
Appointments: Please arrive on time for your appointment. New clients will be required to complete a full consultation form, this will be sent to you to complete prior to your appointment. Late arrival may result in shortened treatment time. Treatments will be charged at full price.
Cancellations: To cancel or change an appointment, a minimum of 48 hours’ notice is required. To cancel, amend or move an appointment please use one of the following:
- Via your online account
- By Phone within salon opening hours only.
- By email, this is monitored during salon closing hours.
Appointments cancelled, amended or moved within 48 hours,50% of total will be charged.
Appointments missed or cancelled within 2 hours of start time will be charged at full price.
Children: To respect the relaxing environment we wish to create; we request that children and babies are not brought into the salon.
Courses: All courses must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
Booking Fee: We reserve the right to request a booking fee in order to secure an appointment. Any changes to the appointment must be made in accordance with the Cancellations Policy.
Gift Vouchers: Available for treatments and products, are non-refundable and must be produced at the time of your treatment. Vouchers are valid for 12 months from date of purchase. Our expert team will be delighted to assist you if you need advice.
Mobile Phones, Smart Phones and Tablets: We ask that all electronics devices are turned off/silent for the relaxation of all clients.
Prices: Our prices are subject to change without notice.
Thank you for your understanding.